Privacy Policy

Who we are

This website is operated by PrymeX Private Limited, a company incorporated in India, with its registered office at 3rd Floor, Hoffice, Coxswain 23, Beach Road, Mananchira, Kozhikode, Kerala 673032.

This policy explains what personal information we collect through prymex.in, why we collect it, how we use it, and what rights you have over it.

Information you give us

When you submit an enquiry through our contact form, we collect your name, work email address, phone number, company name, designation, the service you are interested in, your description of your requirement, and your preferred contact method.

When you submit a career application, we collect your name, email address, phone number, the role you are interested in, any portfolio or profile link you provide, your message, and the CV file you upload.

You choose what to tell us. Please do not include confidential information about your business, your employer or any third party in a website enquiry.

Information we collect automatically

When you visit the website we collect technical information including your IP address, browser type, device type, operating system, the pages you visit, the time of your visit, and the website or advertisement that referred you.

Where you have consented to analytics cookies, we also collect information about how you use the site through Google Analytics, and we record which campaign, source or advertisement brought you to the site so that we understand which of our marketing activities work.

Why we collect it, and on what basis

We process the information you submit in a form in order to respond to your enquiry or application. This processing is based on the consent you give when you submit the form, and on the legitimate purpose of responding to a request you have made of us.

We process technical and analytics information to operate the website securely, to understand how it is used, and to improve it. Analytics processing is based on your consent, which you give through the cookie banner and can withdraw at any time.

We do not use your information for automated decision making or profiling.

Who we share it with

We do not sell your information. We do not share it for anyone else's marketing.

We share it with service providers who help us operate, and only to the extent they need it:

• Our website hosting provider, Hostinger, which stores the website, the enquiries and applications submitted through it, and uploaded CVs.
• Our customer relationship management system, Odoo, where enquiry details are stored so that our team can respond.
• Our email service provider, which delivers our correspondence with you and the notifications our team receives about your submission.
• WhatsApp (Meta) and our WhatsApp Business messaging provider, where you message us on WhatsApp, choose WhatsApp as your preferred contact method, or we alert our team to your enquiry.
• Google Maps, only if you choose to load the map on our Contact page.
• Google, for website analytics, where you have consented.

Some of these providers may store or process information outside India. Where that happens, it is done in accordance with applicable Indian law.

We may also disclose information where we are required to do so by law, by a court, or by a regulator.

How long we keep it

We keep the information you submit for as long as it is needed for the purpose you submitted it, and until you ask us to delete it. When you ask us to delete it, we delete it from our active systems within 30 days, except where we are required by law to retain it.

Career applications, including CVs, are stored privately on our website server and sent to our hiring team by email. They are kept for up to 12 months so that we can consider you for future roles, and are deleted earlier on request.

Your rights

Under Indian data protection law you have the right to ask us:

• What personal information we hold about you, and who we have shared it with.
• To correct information that is inaccurate, incomplete or out of date.
• To delete the information we hold about you.
• To withdraw a consent you have given us, at any time.
• To nominate another person to exercise these rights on your behalf in the event of your death or incapacity.

To exercise any of these, email info@prymex.in with the request and enough detail for us to identify your records. We will respond within 30 days.

If you are not satisfied with how we have handled your request, you may escalate it to the Data Protection Board of India.

How we protect it

The website runs over an encrypted connection. Access to our customer relationship management system is restricted to employees who need it, and is protected by individual accounts and two-factor authentication. We review access periodically.

No system is completely secure. If a breach affects your information, we will notify you and the relevant authority as required by law.

Children

This website and our services are intended for businesses and working professionals. We do not knowingly collect information from anyone under 18. If you believe a child has submitted information to us, contact info@prymex.in and we will delete it.

Changes to this policy

We may update this policy. The date at the top shows when it was last changed. Where a change is significant, we will say so on this page.

Contact

PrymeX Private Limited, 3rd Floor, Hoffice, Coxswain 23, Beach Road, Mananchira, Kozhikode, Kerala 673032. Email info@prymex.in. Phone +91-6238740870.